Welcome to Solution Data Technical Support
Please click here to request support or email
Our team of support and service professionals provides focused support for all UK customers. As a customer, you'll enjoy unmatched technical expertise, in-depth problem solving, and complete issue tracking.
Our support and service team works closely with our technology partners: in combination you will have access to the best technical expertise to address and resolve any issue, all coordinated by our technical support staff.
The Solution Data support and service teams are technical experts at many levels, including: system/network architectures, operating systems, databases and applications.
Solution Data support provides UK frontline telephone support. The service team adheres to documented procedures and processes and works to a defined escalation process to ensure timely resolution. Our service includes an acknowledgement and response within 1 hour or less during normal business hours *.
A copy of our customer support handbook can be viewed on request. If you would like a copy please contact
Solution Data would also consider any further requirements not specifically documented in the handbook including site visits where required.
If required, we can also offer a remote access service. Additional cover can also be provided upon request.
*Normal business hours are 8AM-5PM GMT in Europe
The following links are a selection of information security reference sites that may be of further interest:
Security Resources
This section provides a wealth of security information to assist in adopting best practices, developing comprehensive security strategies and ensuring conformity to industry standards.
Platform-Specific Resources
This section provides links to platform-specific security resources and is an invaluable aid in ensuring you have detailed, up-to-date information regarding your environment.